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    • The Gadget Is Not Broken.

    Posted by Travis on June 3, 2008

    I read this article this morning on Engadget. A recent study shows that 95% of returned electronic devices are in fact NOT BROKEN. It attributed 26% to buyers remorse and the rest to basically laziness. How many of you never read the manual and then think “it” doesn’t work?

    I know that I am not a manual first guy. I have to press some buttons and hear some beeps before I try to figure out how it really operates. I can’t say that I have taken many things back though. I guess us techies are more likely to figure it out.

     
    Posted under Felicity, Technical
    Comments (4)
    1. Jay Sellers Said,

      I’m guilty of not reading the manual as well. Plus, I’m quicker to return something then call tech support.

      On a slightly related note, maps don’t scare me, though I typically avoid unfolding them until I’m dreadfully lost.

    2. Mike Browning Said,

      Yea if it’s expensive enough I’ll try to find a work around or a fix, and then send it back if that doesn’t work. If it’s inexpensive and too much of a hassle to keep working, I usually throw it in the junk pile (ya know, just trying to leave my carbon footprint and all).

    3. Chris Stout Said,

      I’m the same. I like to play around with it first, move some cables, and try to figure it out before I return it. I think I’ve only returned one or two items ever.

    4. Chris Moncus Said,

      On the other side, I’ve been hired so many times to JUST TO READ THE MANUAL or call tech support for someone. :/

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